"thank ..u for ...lling sprint PCS"
"yes, i have a couple questions about my phone plan."
".....e ........ough... the....."
"hello? can you hear me?"
"yes sir, ....an i ha..............ber?"
"i'm sorry?"
".........help you?"
"...uh...i'm having some trouble hearing you. i recently purchased a new plan but apparently it was never actually started in your system. and because of Sprint's mistake, i've incurred some additional charges."
"so which ...lan .... you want?
"well, i signed a 2-year contract so that my nighttime minutes would start at 7, instead of 8pm. this was the new contract i signed with you guys. but on my most recent bill, i was billed for all the calls made between 7 and 8pm."
"sir, your plan says your nighttime minutes start at 8pm."
"i know, but when i signed up for the new plan 2 months ago, it should have changed to 7pm."
"well sir, you ha... to ...ign a 2 year ....ract to have your nighttime minutes start at 7pm."
"I KNOW. THAT'S WHAT I DID. i just told you that. what i want to know is why isn't that showing up on my bill?"
".........ge .....a ....be the ......new charges."
"what? hello?"
".....................................................b................................................."
i find that my love for catherine zeta jones grows daily.
Abe,
come on over to T-mobile. then you can call me for free. except i'll be in Mexico for 2 months. that might be a little expensive.
Posted by: levy at April 20, 2004 09:28 AMi'm free too, what an incentive. i think czj is the probably a bigger draw.
Posted by: natalie at April 20, 2004 03:04 PMhmmm...I'm thinking verizon's the way to go. I hear their customer service people can read.
Posted by: abe at April 20, 2004 04:31 PM